Billing & Insurance

Your Hospital Bill Involves Two Major Types of Charges

The first type is the daily routine service charge. The second type charges for other services, treatments and procedures. The daily charge includes your routine nursing care, room accommodations, housekeeping, meals, linen services, telephone, television, social services and insurance billing services. Other charges depend on what your medical provider orders for your care such as laboratory tests, X-rays, EKGs, surgery services, physical and occupational therapy, medications, medical supplies and equipment or other services ordered by your medical provider.

If You Have Health Insurance

At the time of admission, if this is the first time you have been a patient or have changed insurance since your last visit, we will need a copy of your insurance card.

It is important that you familiarize yourself with your health insurance policy, its requirements and coverage. This will help you to understand what you need to do and the hospital billing process.

If You Have Special Insurance Requirements

Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan are met. Please contact the Business Office at 345-3354 for assistance in meeting these requirements.

If You Are Covered by Medicare

If you have chosen to change to a Medicare Advantage Plan, we will need a copy of both your Medicare card and your Medicare Advantage Plan card from the insurance company you picked.

During Your Stay

You may be visited by a Business Office representative to answer any questions you may have concerning the billing process for your stay and to make payment arrangements for the balance that you will be responsible for. If a Business Office representative has not visited with you, you may call 345-3354 and a representative will either call or visit you based on your preference in order to answer any questions you may have.

After You Go Home

You should receive your first bill within 14 days. Please review this bill closely. If you have questions or concerns about this bill, please contact your Business Office Representative listed below immediately.

Patient's Last Name

A-L .............. 345-3352

M-Z .............. 345-3349

You may receive separate bills from your physician or pathologist for their services during your stay.

If you have health insurance and you have provided us with your insurance information, your insurance claim(s) will be submitted to your insurance company at the same time your bill was mailed to you.

Please remember your insurance policy is a contract between you and your insurance company. The balance remaining on your bill after the insurance company processes the claim will be your responsibility. If you feel the claim was not processed correctly based on your policy, please contact the Business Office Representative listed above to assist you.

Every 30 days, you will receive your monthly statement. It will include this stay until it has been paid in full. Payments are due within 30 days of services. If payment has not been made within 30 days, please follow up with your insurance company to assure prompt payment on your behalf.

The patient balance shown on the statement is due from you within 30 days of the first statement. You can contact the Business Office for information on payment options.

If You Have No Insurance - Financial Assistance

If you do not have any insurance to cover your stay, you can discuss the payment options available with our Business Office Representative when they visit you during your stay or call our Patient Advocacy Liaison at 345-3354. If you are unable to pay due to financial hardship, an Uncompensated Care Application is available from the Business Office or you can download it here. This application will determine if you qualify for a portion of your bill being classified as uncompensated care. If you qualify, you will not have to pay that portion of the bill.

The Social Services Department is also available to assist you in applying for Medicaid or other assistance programs. Please ask your nurse to speak with a Social Services staff member if you need assistance.

For more information on Financial Assistance visit our Financial Assistance Page