Your Hospital Bill Involves Two Major Types of Charges
The first type is the daily routine service charge. The second type charges
for other services, treatments and procedures. The daily charge includes
your routine nursing care, room accommodations, housekeeping, meals, linen
services, telephone, television, social services and insurance billing
services. Other charges depend on what your medical provider orders for
your care such as laboratory tests, X-rays, EKGs, surgery services, physical
and occupational therapy, medications, medical supplies and equipment
or other services ordered by your medical provider.
If You Have Health Insurance
At the time of admission, if this is the first time you have been a patient
or have changed insurance since your last visit, we will need a copy of
your insurance card.
It is important that you familiarize yourself with your health insurance
policy, its requirements and coverage. This will help you to understand
what you need to do and the hospital billing process.
If You Have Special Insurance Requirements
Your plan may have special requirements, such as a second surgical opinion
or pre-certification for certain tests or procedures. It is your responsibility
to make sure the requirements of your plan are met. Please contact the
Business Office at 345-3354 for assistance in meeting these requirements.
If You Are Covered by Medicare
If you have chosen to change to a Medicare Advantage Plan, we will need
a copy of both your Medicare card and your Medicare Advantage Plan card
from the insurance company you picked.
During Your Stay
You may be visited by a Business Office representative to answer any questions
you may have concerning the billing process for your stay and to make
payment arrangements for the balance that you will be responsible for.
If a Business Office representative has not visited with you, you may
call 345-3354 and a representative will either call or visit you based
on your preference in order to answer any questions you may have.
After You Go Home
You should receive your first bill within 14 days. Please review this bill
closely. If you have questions or concerns about this bill, please contact
your Business Office Representative listed below immediately.
Patient's Last Name
A-L ..............
345-3352
M-Z ..............
345-3349
You may receive separate bills from your physician or pathologist for their
services during your stay.
If you have health insurance and you have provided us with your insurance
information, your insurance claim(s) will be submitted to your insurance
company at the same time your bill was mailed to you.
Please remember your insurance policy is a contract between you and your
insurance company. The balance remaining on your bill after the insurance
company processes the claim will be your responsibility. If you feel the
claim was not processed correctly based on your policy, please contact
the Business Office Representative listed above to assist you.
Every 30 days, you will receive your monthly statement. It will include
this stay until it has been paid in full. Payments are due within 30 days
of services. If payment has not been made within 30 days, please follow
up with your insurance company to assure prompt payment on your behalf.
The patient balance shown on the statement is due from you within 30 days
of the first statement. You can contact the Business Office for information
on payment options.
If You Have No Insurance - Financial Assistance
If you do not have any insurance to cover your stay, you can discuss the
payment options available with our Business Office Representative when
they visit you during your stay or call our Patient Advocacy Liaison at
345-3354. If you are unable to pay due to financial hardship, an Uncompensated
Care Application is available from the Business Office or you can download it
here. This application will determine if you qualify for a portion of your
bill being classified as uncompensated care. If you qualify, you will
not have to pay that portion of the bill.
The Social Services Department is also available to assist you in applying
for Medicaid or other assistance programs. Please ask your nurse to speak
with a Social Services staff member if you need assistance.
For more information on Financial Assistance visit our
Financial Assistance Page