Glendive, Montana, June 4, 2012 - Glendive Medical Center (GMC) recently received recognition as a national award winner in health care service quality for two awards by Avatar International, Inc. The two awards included the Most Improved Exemplary Service in the Emergency Department and the Most Improved Loyalty and Endorsement for the Emergency Department.
Avatar is an international research and consulting group based in Florida and is a leader in measuring customer expectations in health care. Avatar's innovative survey methodology gives health care organizations the ability to identify and monitor patient expectations. Avatar also provides quality improvement training and consulting services, which it has done for over twenty years. 
Avatar awards are presented to health care facilities that have an overall survey score that exceeds patient expectations for the past year. The score is based on three critical survey items that evaluate patient expectations about quality of care, reliability and customization before a patient's visit.
For information about Avatar International, please visit